Tony Belilovskiy 1 FEB 2021 ASQ VIRTUAL 6PM Presentation

Belilovskiy, TonyHollingsworth, BradMonday, Feb 1, 2021 VIRTUAL 6PM Presentation

Voice of the Customer and Lean Six Sigma Powerhouse

Combining Voice of the Customer and Lean Six Sigma into one webinar is the most powerful accelerator for enhancing your organization forward, clearly defining and integrating VOC, Lean, DMAIC and Design for Six Sigma, and achieving a high-performance culture.

This session combines the power of an unconventional Voice of the Customer methodology with Six Sigma core concepts, creating a continuous feedback loop to power your continuous improvement initiatives.  The constant feedback for Define part of DMAIC, translation of VOC data into CTQ requirements, Design for Six Sigma introduction are just a few topics that will be discussed and presented in this presentation.

Most executives and change leaders emphasize that customer experience and excellent service are top priorities and keys to success. This session is all about how to achieve those goals with speed and simplicity. The answers combine unconventional thinking with Lean Six Sigma to achieve outstanding results well beyond the norm.

The magnitude of the challenge becomes clear when you ask any ten employees (a) what “service” means, (b) who “the customer” is, or (c) what customers’ top priorities are.  How can we have evidence-based enterprise direction when we aren’t clear who to get the evidence from, what to ask, and what to do with what they tell us?  We can fix this by using a new paradigm and pragmatic method for achieving unambiguous agreement on the answers to these essential questions. Your goals for understanding, measuring, and satisfying customers are suddenly simplified and magic happens. If you are impatient for transformative results and are an executive, change agent, product development manager, project leader, innovation leader, process improvement leader, or aspiring Lean Six Sigma practitioner, this jargon-free session is for you.  


Tony Belilovskiy and Brad Hollingsworth

Belilovskiy, TonyTony Belilovskiy joined the C3 Excellence team following a very successful career in healthcare and business.  His diverse expertise includes engineering in metallurgy, ballistics, licensed clinician, healthcare administration, auditor, healthcare consulting, and entrepreneurial business ownership.  His experience ranges from clinical, healthcare administration, healthcare IT, contract administration and negotiations, financial analysis, quality and leadership, culture change, project management and strategic planning, business and people management, systems implementations and mergers, data analysis, data migration, medical claims analysis, college and university course development, and varied projects that come with owning your own management consulting business.  

Tony holds both Bachelors in Cardiopulmonary Sciences and Masters in Healthcare Management and Administration from Northeastern University in Boston, MA; Associates Degree in Metallurgy from Odessa Polytechnic Institute in Odessa, Ukraine.  He is a Registered Respiratory Therapist and Certified Professional Coder.  In addition to all of the above, Tony is also an accomplished classical pianist.  He resides in Sarasota, FL with his wife of over 20 years and 3 daughters.

Hollingsworth, BradBrad Hollingsworth guides organizations, teams, and individuals to implement team based problem solving through Lean Six Sigma courses and Operational Excellence workshops. Brad is a Certified Lean Six Sigma Master Black Belt and a Registered Professional Engineer with over 17 years experience leading improvement projects in the manufacturing, healthcare, and public service sectors. He is the Owner of Hollingsworth Consulting, LLC as well as a Workshop Instructor for the Voinovich Academy for Excellence in Public Service at Ohio University. He earned his bachelor’s and master’s degrees of Industrial and Systems Engineering at Ohio University. He is an Ironman triathlete and lives near Zanesville, Ohio.

ASQ St. Louis Section Monthly VIRTUAL Presentation

Monday, Feb 1, 2021
6:00 PM – 07:00 PM Central

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