Quality Engineering Manager – Integration Technology Center

World Wide Technology, Inc. has an opportunity available for a Quality Engineering Manager to support our Integration Technology Center (ITC) team located in Edwardsville, IL. This individual will provide leadership within a business operations environment that supports major WWT Fortune 100 customers.

World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider that brings an innovative and proven approach to how organizations around the world discover, evaluate, architect and implement technology.

Based in St. Louis, WWT works closely with industry leaders such as Cisco, HP, EMC, NetApp, Citrix, VMware and Dell, focusing on three market segments: Fortune 500 companies, service providers and the public sector. WWT employs more than 3,000 people and operates more than 2 million square feet of state-of-the-art warehousing, distribution and integration space strategically located throughout the world.  WWT is proud to announce that it has been named on the FORTUNE “100 Best Places to Work For^®” list for the fourth consecutive year.

RESPONSIBILITIES:

• Promote the World Wide Technology Core Values and Corporate Goals.
• Leads a critical team of Quality engineers, specialists and inspectors focused in our Technology Center:
  • Develops current and future quality leaders of the organization.
  • Develops inspection plans, sampling plans, and in process checks.
  • Drives appropriate level of expectations of performance and business acumen.
  • Design processes with proper quality controls in place.
  • Manages the inspection and testing programs required for products and services within the ITC.
  • Participate in internal audits for the ITC.
  • Lead quality metrics collection and analysis to drive process improvements.
  • Responsible for team performing the technical writing of work instructions.
  • Maintain the Quality System documentation.
  • Train the ITC staff in Quality concepts.
  • Collect, trend, and analyze, root cause internal performance metrics.
  • Work with others to define, develop, and track the implementation of QMS initiatives.
  • Be a thought leader in Quality Management for the organization.
• Delivers Operational Excellence through:
  • KPI’s management to insure we are meeting all business excellence measurements for quality.
  • Operational efficiencies through strong continuous improvement initiatives in current and future business opportunities.
  • Expertise in effective process and work flow design.
  • Improve, then maintain, compliance with all Safety, ISO 9000:2008, and TL9000 requirements.
• Provides strong collaboration:
  • Develop and maintain the ongoing collaborative relationship with the operational management teams across peer organizations (material operations, logistics, transportation).
  • Creates synergy of process, knowledge, and customer success.
  • Provide business analysis and participate in the development of business strategies for various customer supply chain programs.
  • Communicate business quality metrics on a weekly, monthly, quarterly and annual basis to management.

QUALIFICATIONS:

• Bachelor’s Degree or Associate Degree with 2 years of experience supporting a mature QMS.
• 2 years of experience with ISO 9001:2008 and/or TL 9000.
• 2 years of experience in Closed-loop Corrective Action resulting in process improvements.
• 2 years of experience in process design using in-process controls and sample plans.
• Proven track record of utilizing a Process Improvement Program.
• Ability to identify problems and apply the 8D problem solving methodology.
• Critical thinking and analytical problem solving.
• Ability to set priorities and manage time effectively.
• Ability to use Quality Tools such as survey, gap analysis, pareto analysis, fish-bone diagrams, 5-Why and process mapping for fact base decisions making.
• Proficient in technical writing.
• Certified Internal Auditor or Lead Auditor.
• Proficient in Visio, Microsoft Work, Excel, and PowerPoint.
• Excellent oral and written communication and interpersonal skills.

World Wide Technology, Inc. offers excellent benefits and competitive compensation. Visit our company web page at www.wwt.com for more information.

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Equal Opportunity Employer Minorities/Women/Veterans/Disabled