Mary Sue Love 17 SEPT 2019 ASQ Dinner at Engineers Club

Mary Sue Love

Mary Sue Love is an Associate Professor in the Department of Management and Marketing at SIUE.

Tuesday, Sept 17, 2019

How to Prepare and Successfully Complete Almost Any Difficult Conversation

Do you dread difficult conversations?  Hate giving…or receiving performance appraisals? Cringe before facing a tough interaction with a sub…or a general contractor?  If so, you are not alone!

Join us as we talk about how to prepare and successfully complete almost any difficult conversation! We’ll discuss what makes a conversation difficult, learn the pre-work we all need to undertake before starting a difficult conversation, and practice a few. By the end of the session, we’ll acquire some new negotiation techniques to move projects, and maybe even people forward.

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Jason Peach 17 SEPT 2019 ASQ Dinner at Engineers Club

Jason Peach

Jason Peach, President/CEO, West Community Credit Union

Tuesday, Sept 17, 2019

West Community Credit Union’s Quality Journey: Use of the Baldrige Framework

West Community Credit Union has been engaged in a continuous improvement journey since 2008, utilizing the Malcolm Baldrige Framework for Performance Excellence.  In 2018, West Community was named a recipient of the Missouri Quality Award, the state-level Baldrige award administered by the Midwest Excellence Institute.  Jason Peach, President/CEO, will describe key lessons learned by West Community and its leadership team over this 10 year journey.

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11th Annual Quality Management Conference – University of Central Missouri

Quality Management

Thursday, September 19, 8:00am – 4pm
University of Central Missouri, Warrensburg Main Campus

Hosted by UCM SOT Graduate Programs and UCM ASQ Student Branch

Activities include a keynote talk by Erin Urban, expert panelist open discussion, student presentations, poster competition, and more.

Registration is free; lunch is provided for pre-registered guests. ASQ members receive 0.6 RUs for full attendance.

Keynote Speaker: Erin Urban

Keynote Topic: More Purpose, More Passion, More Potential – Elevate Your Career

Develop Your Successful Career Action Plan! Take the best next steps in your career to have the opportunities you want with more purpose and more passion to achieve your potential. Discover the key essentials to creating an action plan to achieve your goals based on your strengths, your expertise, and your interests. Success is a process. Understand what will work best for your ideal future and trust the process!

Erin Urban is the founder & career strategist powering UPPSolutions, LLC. She is a self-proclaimed recovering perfectionist with over 10 years in mentoring and coaching successful professional transformations. Erin has an extensive background in leading individual, cultural and organizational change initiatives as a Project Manager and Lean Six Sigma Black Belt. Erin is a published author, international speaker and member of the invite-only Forbes Coaches Council.

Register here: https://forms.gle/LSY5cXCMBZs2SfoL8

For questions or issues registering through the Google Docs link above contact Joleen Byerline byerline@ucmo.edu

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