Job Posting – SR. QUALITY SPECIALIST – ID 17844 – Missouri

Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the “Most Admired Companies” in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

The Sales & Account Management organization is Express Scripts’ key interface with prospects and clients and is organized by market segment. This organization focuses on providing consultative support to plan sponsors through benefit design recommendations and clinical expertise and is primarily accountable for growth of Express Scripts’ gross margin and membership base.

Assist management in the development and implementation of quality and risk management initiatives.  Contributes to the build and management of TPharm quality and risk-related activities, including the facilitation of root cause analysis and making process improvement recommendations.  Efforts may include facilitating quality/process improvement projects.  Work with cross-functional stakeholders to document quality activities and risks while keeping the contract requirements in perspective.  This activity will include post audit processes that support quality improvement for the current DoD contract.  Working under general supervision, ensures quality and risk-related documents are complete, current, and stored appropriately.  Utilize the Microsoft suite of software, including Access, Excel, as well as Minitab to support the development of the TPharm quality and risk management processes.  Provide continuous support and backup for other quality and risk management activities.


1. Working under general supervision, work on efforts that involve the development of quality-related initiatives to support the division’s quality management system development.   Includes the development of quality management policies and procedures.

2. Coordinate with cross-functional teams that will identify specific quality controls or support the development and monitoring of process controls in support of the current DoD contract.  This may include support or management of quality/process improvement efforts.

3. Design, implement and complete statistical analysis to support quality management using Minitab and or Microsoft Excel.

4. Assist in the identification, tracking and support of risk that may impact the TPharm contract.

5. Assist with the development of user training manuals and training plans for divisional risk and quality initiatives.  May assist with training users and launching operating procedures related to quality and risk management.

6. Provide routine briefings to supervisor on the status of quality monitoring and risk-related activities.

7. Other duties as assigned, including the support of functional and organizational initiatives.

-Bachelor’s degree in business administration or related area of study.  MBA or Lean Six Sigma Green Belt training preferred.
-5-7 years in a business environment
-2+ years in quality management role
-Ideal candidate should understand or have Six Sigma/ Lean skills in order to propose changes/solutions resulting in efficiency or error reduction to increase client satisfaction.
-Ideal candidate will have a related process certification such as Lean, Six Sigma Green Belt or Process Reengineering
-Working knowledge of Minitab or other statistical software
-Working knowledge of Visio and Microsoft products
-Knowledge of quality management systems
-Experience in quality control analysis
-Working knowledge of general statistics
-Working knowledge of Six Sigma quality tools
-Demonstrated advanced communication, analytical, and organizational skills
-Ability to work individually and within a team dynamic
-Detail oriented
-Strong presentation skills
-Ability to work with a very high degree of autonomy and strategic input
-Ability to work well with minimum supervision
-Ability to multitask and meet deadlines
-Good communication and customer relations skills
-Experience with the principles of continuous quality improvement, brainstorming, cause and effect analysis, root cause analysis and graphic representation of data

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