David Muncaster 17 JUNE 2020 ASQ VIRTUAL Presentation

Creating and maintaining great teams has always been paramount for anyone in the Quality or project management realm. However at times, we see an even more pressing need to ensure our teams work well and that we, as leaders, manage our teams through change. Join us to walk through what teams need to be successful, how we as leaders need to provide the baseline for behavior during times of change, and how we can ensure our teams remain effective and engaged.

David will go over some “tips and tricks”, share some best practices he has seen over his work career, and offer real world examples that can implement at your organization. There is a saying “May you live in interesting times,” but these can also be a time for opportunity. Learn how to ensure your teams thrive in these “interesting times”!

David Muncaster, Senior Program Manager, Sales Operations at Staples Business Advantage Canada

David Muncaster is the Senior Program Manager, Sales Operations, for Staples Business Advantage Canada. Staples Business Advantage is the business-to-business arm of Staples, Inc. and is the world’s largest supplier of office products, facility and break room supplies, furniture, and print services. With Staples Business Advantage for 13 years, David has worked to develop a company-wide culture of continuous improvement, ensured continued certification to ISO 9000 and 14000, developed sustainability initiatives for the Western Region, and introduced COR Health and Safety Certification in Alberta, Nova Scotia, and Newfoundland.

In addition, David is responsible for the customer survey process which measures customer satisfaction within all areas of Staples Business Advantage. The first person in Staples Business Advantage Canada to receive training in Lean Six Sigma, David is an ASQ Certified Six Sigma Black Belt. He is Past Chair of the ASQ Vancouver Section. He teaches Quality Management at BCIT for the part-time studies program and hosts workshops on various topics such as “Creating Buy-in” and “Developing Great Teams.” Before Staples, David worked with a local manufacturing company for 10 years as the Technical & Quality Manager.