Mark Nordmeyer 19 SEP 2017 ASQ Meeting at Engr Club

Tuesday, Sep 19, 2017

Mark Nordmeyer, Business Process Consultant, Wells Fargo Advisors

Business Process Management at Wells Fargo Advisors

Businesses must improve their processes continuously in order to remain competitive and achieve success.  Failure to make process improvement a priority will result in higher costs and lower revenue.  Also, your customers will be less satisfied and your employees less motivated if you continue to process “the same way as we always do” and never embark on an effort for improvement.  Whether it resides with some sort of exception handling, invoice payment, or human resource procedure, every company has at least one broken manual process.  To make matters worse, many companies may utilize several software applications to facilitate the completion of a process.

Business Process Management (BPM) is a discipline that can optimize, execute, control, and automate your process.  BPM can also measure and analyze your process to provide real-time metrics to make business decisions and influence future improvement efforts.

In short, BPM simplifies and streamlines your process to keep it running smoothly.  According to Gartner, BPM brings attention to the highest-value processes — the ones that are most aligned with the business goals and strategy — for the best return on investment. [McCoy, David W. (2011, July 22) Business Process Management (BPM) Key Initiative Overview.]

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Bartz and Theby 19 SEP 2017 ASQ Meeting at Engr Club

Tuesday, Sep 19, 2017

Supplier Quality Assessment – from 0 to 80 in 2 years

Ameren’s Corporate Quality group is in its 2nd year of a critical supplier quality assessment program. The Program’s objective is to provide value, reduce both rework and risk, while supporting overall project goals. Ameren’s program consists of 4 phases; Supplier identification, Supplier program documentation review (desktop), Supplier quality process demonstration (on-site assessment) and defect/nonconformance performance monitoring (product/service).

The presentation will cover a general overview of Ameren’s assessment process; examples of supplier assessments; outline how Ameren’ Quality group works with the project team (engineering, sourcing, project management and the Supplier), and provide examples of the benefits realized from the program to date.

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