Bill Hooper Awards Night 04 DEC 2018 ASQ Dinner at Sunset 44 Bistro

Bill Hooper, Adjunct Professor for the Center for Professional Studies in Technology and Applied Research at Purdue University

Close-Up Magic, Juggling and Copperfield

A creative hands-on approach to teaching Six Sigma

While Lean Six Sigma (LSS) has been widely accepted in manufacturing and service organizations, it’s acceptance in higher education has been slow. Universities are beginning to teach the concepts of LSS in courses, yet even fewer are actually applying these tools to their operations. Training and energizing students, faculty, staff, and administration to use Lean Six Sigma requires an interactive approach. Active participation by the learners is necessary for complex topics to be truly understood. This presentation will address a different model for teaching probability and statistics leading to an energized application of continuous improvement.

To understand and remember a subject, according to experts in the field, three areas must be in place: useful, relevant and interesting. It is necessary to transform the classroom from a passive to an active environment to improve the learning experience, increase content retention, and improve student engagement. This presentation will demonstrate several unique and unusual techniques to teach probability, statistics, and design of experiments including two innovative audience participation card illusions that provide creative ways to engage students.

  • “This was an outstanding presentation one of the best this section has had in years. The use of card illusion in this session was not only a unique method but highly entertaining. Demonstrating how the illusions were done and tying them in with probability theory and an FMEA was an extra added bonus. And need I not forget, about 75% of the audience learned how to juggle during his show!” — Manual Lopez, Ft. Wayne, Indiana ASQ”
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15 JAN 2019 ASQ Dinner at Forrest Park Golf Course Clubhouse

Tuesday, Jan 15, 2019

Dr. John Timmerman, Mercy’s Vice President of Operations

Behavioral Economic Design of the Patient Experience

What is the Quality Book of Knowledge (BOK)? More importantly, what is in the BOK?

Learning Objectives:

  • Understand why behavioral economics explains consumer behavior
  • Identify how to capture ethnographic insights that influence a patient’s behavior
  • Learn the guiding principles for rapid proto>typing of new patient memories
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