Tony Belilovskiy 1 FEB 2021 ASQ VIRTUAL 6PM Presentation

Monday, Feb 1, 2021 VIRTUAL 6PM Presentation

Voice of the Customer and Lean Six Sigma Powerhouse

Combining Voice of the Customer and Lean Six Sigma into one webinar is the most powerful accelerator for enhancing your organization forward, clearly defining and integrating VOC, Lean, DMAIC and Design for Six Sigma, and achieving a high-performance culture.

Most executives and change leaders emphasize that customer experience and excellent service are top priorities and keys to success. This session is all about how to achieve those goals with speed and simplicity. The answers combine unconventional thinking with Lean Six Sigma to achieve outstanding results well beyond the norm.

The magnitude of the challenge becomes clear when you ask any ten employees (a) what “service” means, (b) who “the customer” is, or (c) what customers’ top priorities are.  How can we have evidence-based enterprise direction when we aren’t clear who to get the evidence from, what to ask, and what to do with what they tell us?  We can fix this by using a new paradigm and pragmatic method for achieving unambiguous agreement on the answers to these essential questions. Your goals for understanding, measuring, and satisfying customers are suddenly simplified and magic happens. If you are impatient for transformative results and are an executive, change agent, product development manager, project leader, innovation leader, process improvement leader, or aspiring Lean Six Sigma practitioner, this jargon-free session is for you.  

This session combines the power of an unconventional Voice of the Customer methodology with Six Sigma core concepts, creating a continuous feedback loop to power your continuous improvement initiatives.  The constant feedback for Define part of DMAIC, translation of VOC data into CTQ requirements, Design for Six Sigma introduction are just a few topics that will be discussed and presented in this presentation.

George Strodtbeck 13 JAN 2021 ASQ VIRTUAL Happy Hour Presentation

George Strodtbeck, Vice President, SBTI

Wednesday, Jan 13, 2021 VIRTUAL Happy Hour Presentation

S-Curves and Kano – A Model for Change

This presentation discusses S-Curves (maturity curves) as mechanism for organizing for change, the Kano Model, and how the two are linked together.

George Friesen 14 OCT 2020 ASQ VIRTUAL Presentation

George Friesen, Lean Business Practice Leader, Workforce Solutions Group of St. Louis Community College

Wednesday, Oct 14, 2020 VIRTUAL Presentation

What it Takes to be a Great Leader

A discussion of what it takes to be a great leader.  We will consider several leaders who exemplify what it takes to drive a continuous improvement culture.  We will also focus on seven dimensions of lean leadership, considering each as they impact project implementation and ongoing operations. We will conclude with a review of the leader as a catalyst including the beliefs and behaviors of catalyst leaders.

John Cachat 22 OCT 2020 ASQ VIRTUAL Presentation

John Cachat, President and CEO, PeProSo, LLC

Thursday, Oct 22, 2020 VIRTUAL Presentation

Supplier PPAP – What Software Does and Does Not Work & Why

“We spent over 5 years and $5M trying to get three different PLM apps launched for PPAP and they all failed.  It wasn’t until I heard this presentation that I understood why.”

An engaging presentation about the lessons learned from companies trying to manage the Supplier Production Part Approval Process (PPAP) Process, including Product lifecycle management (PLM), Supplier Portals, Project Management, Enterprise Quality Management Software system (EQMS) , emails and spreadsheets. Plus, advice on how to get your project funded.

Without understanding what your people need and how the process works, the software will fail.

Topics include:
– Why isn’t my PLM effective
– Why Supplier Portals that simply upload spreadsheets are a risk
– Why project management tools that have added generic Process Flows, Failure Mode and Effects Analysis (FMEA), and Controls Plans, are ineffective

Sue Peiffer 09 DEC 2020 ASQ VIRTUAL Presentation

Sue Peiffer, MS-MT (ASCP), MHA, CSSBB

Wednesday, Dec 9, 2020 VIRTUAL Presentation

Performance Improvement During a Time of Survival

The COVID-19 pandemic has hit many businesses hard, but few harder than healthcare where organizations are struggling to meet budgets while caring for COVID and other patients. Sue Peiffer will share tips to promote improvement during a crisis and hopes to gather successful practices from the audience. Join us to listen and share!

Katie Castree 5 MAY 2020 ASQ VIRTUAL Presentation

Katie Castree, MHA, ASQ CSSBB – Operations Excellence Manager, Accumen

Tuesday, May 5, 2020 VIRTUAL Presentation

Reducing Laboratory Waste… and Saving Patients’ Blood!

In outpatient draw sites, inpatient hospital stays, and emergency room visits, nurses and phlebotomists frequently collect “extra” tubes of blood from patients in addition to those for lab tests that have been ordered by a physician or other provider. The perception is that these will later be used for “add-on” tests that a provider orders, saving the patient from a second stick…ouch! Do these extra tubes really get used for testing? If not, how much is wasted in time, supplies, money…and patient blood?

The answers to these questions may shock you. Through data collection and analysis, teams identified significant waste in the laboratory as a result of this practice. This session will walk participants through the actions taken in four example hospitals in order to reduce waste and improve patient care. Lean Six Sigma concepts will include the DMAIC framework, waste, Pareto analysis, control charts, and more. This session will be valuable and of interest to both healthcare and other industry participants.

 Dave Costenaro 13 MAY 2020 ASQ VIRTUAL Presentation

Dave Costenaro, Chief Data Officer, Capacity

Wednesday, May 13, 2020 VIRTUAL Presentation

Artificial Intelligence: Your Force Multiplier at Work

Artificial Intelligence and Machine Learning technologies have exploded across industry applications in only the past few years. There is a lot of hype, but there are also incredible gains. An informed user can easily 10X a number of business tasks if they know what to look for.

In this session, Dave Costenaro, Chief Data Officer at Capacity, will discuss pathways and lessons learned for you to apply AI algorithms, data science, design thinking, and a balanced ethical framework to make it happen.

Elaine Powers 19 MAY 2020 ASQ VIRTUAL Presentation

Elaine Powers, MPA, Executive Director, COO, Rebuilding Together St. Louis

Tuesday, May 19, 2020 VIRTUAL Presentation

Rebuilding Lives with Rebuilding Together St. Louis

For more than 25 years Rebuilding Together St. Louis has been helping low-income homeowners stay in their homes by providing free home repair services focused on safety, accessibility and comfort.  Our service delivery model is driven by volunteers – allowing us to stretch donations and grants in order to meet more needs in our community.  And the fact is, there is a tremendous amount of need.

Come learn more about our work, how we assess and prioritize needs, ways that volunteers can make a real difference to neighbors in St. Louis, and how we measure the impact and results of our efforts.  Through data and story-telling, you’ll come away with a greater understanding of how small projects can make a world of difference.

Luciana Paulise 2 JUNE 2020 ASQ VIRTUAL Presentation

Luciana Paulise, Biztorming Training & Consulting

Tuesday, June 2, 2020 VIRTUAL Presentation

How to Drive a Culture of Innovation

Innovation cannot be dictated; you cannot simply ask people to come up with the best ideas. What you can do is build a culture where innovation can flourish organically. The context that supports the company, the structure of the teams, and the role of the leaders are three key drivers of company culture. Front-runner companies have discovered how to play these factors to promote a culture of innovation.

This presentation will showcase how companies like Google, Pixar, and Zappos drive continuous innovation and will brainstorm with the audience how to apply these practices in other industries. Learning Objectives: Understand the ROI of culture; learn the key drivers to a culture of innovation; and identify actionable items to promote innovation within your own organization.

David Muncaster 17 JUNE 2020 ASQ VIRTUAL Presentation

David Muncaster, Senior Program Manager, Sales Operations at Staples Business Advantage Canada

Wednesday, June 17, 2020 VIRTUAL Presentation

Creating and Maintaining Great Teams in Times of Change