Have you ever underestimated your influence on others? Do you fail to recognize the impact you have on people, their work, and their ability to solve problems and thrive?

Whether you hold a formal leadership position or not, you have the power to affect those around you. However, the way you think, speak, and act may not always bring out the best in yourself or those you interact with. This can lead to missed opportunities, strained relationships, and less than ideal outcomes.

This 1-hour webinar will demonstrate what can get in the way and help participants
identify new ways of operating for better success.

Sometimes, the hardest part is documenting policies and procedures. In this presentation – we will cover how we’ve implemented the latest innovations in generative AI to help anyone document any policy or procedure.

In addition – we’ll cover controlling such assets, measuring engagement to see which ones are more popular (which is unknown today) to prove ROI from documentation efforts, and how “crowdsourced” feedback would work to improve a process from feedback in the field. Towards the end – we’ll also cover techniques to ease change management for actually executing and tracking processes in real-time, as opposed to just publishing processes and hoping somebody looks at them!

I’ve spent the past twenty years and tons of races learning how to use the power of our minds for instead of against ourselves. In this presentations, we will discuss the Three Universal Root Cause Truths, part of the skills I learned from 125+ 100-mile finishes.

Our first IN-PERSON ASQ St. Louis Section meeting in a couple of years. The event will kick off with a happy hour (cash-bar) starting at 5:30 PM.

The program will include

Creativity is about discovering new things and new ways of thinking and being.  With the coming challenges of Industry 4 and beyond, we will need creativity more than ever.  But, what if we aren’t creative?  Don’t worry, we are all creative.  We just have to discover how and what speaks to us. Come and explore with us what creativity could mean for you. Be prepared to do an exercise or two. Creativity is a muscle after all!

Ann Jordan is the Chief Executive Officer of ASQ and will present a virtual update on ASQ’s strategic plan and answer questions from the audience. This is a great opportunity to learn more about where ASQ is going in the future. The meeting is being hosted in collaboration with the Kansas City, St. Louis, MOKA, and Wichita sections.

This presentation will answer questions about the quality mindset that adds value to an organization. Why should an organization be intentional in establishing the quality mindset? How should cross-functional team approach quality? What is the role of training in establishing a company wide quality mindset? What factors enhance meaningful and sustainable improvements? These question and more will be answered.

While improvement projects can have significant financial savings, there’s a tendency in service organizations to concentrate on projects that save time. Time savings are then converted to soft or “light green” dollars.

For example, improving a process saves x hours, multiplied by an hourly wage, equals x financial savings. In reality, labor expense has not decreased. If there is a finite amount of work to be done, revenue has not increased. And executive leadership may be dissatisfied. What’s missing?

Data and analytics can improve and maintain quality and performance at any organization. Whether it is for product quality, process improvement, customer satisfaction, or any other measurable target, a rich data-driven program can help leaders identify gaps and opportunities to act on and remediate issues.

Many organizations have data but no clear strategy on how to use it, or only know how to be reactive. And some others might have an entirely chaotic approach with little to no data strategy at all. But getting to quality information and an organization based on data-based decision-making depends on analytics maturity.