Working in a Multi-Cultural Environment

Ed Vallorani

Ed Vallorani, Avanti Improvement Solutions, LLC.

Tuesday, Sept 16, 2014

Business today is global. Whether we are dealing with suppliers or customers from different cultural backgrounds, or we have co-workers from different cultural backgrounds, we need to be aware of those differences to work effectively with all people.

Cultural Dimensions

This program is designed to highlight some of the differences between cultures. It will look at the major cultural dimensions, and how different cultures fit along these dimensions.

After this presentation you should have a very basic understanding of why people may react differently to same request, or why people with different backgrounds my react differently to your management style. The important point is that if you understand some of the basic biases of different cultures, you will be more effective, and your team will perform better.

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Top ISO 9001 Misconceptions Resolved in New ISO 9001:2015 Standard

Chris Anderson Management Coach Bizmanualz, Inc

Chris Anderson, Management Coach, Bizmanualz, Inc.

Tuesday, Sept 16, 2014
Have you ever wondered  why ISO 9001 is so bureaucratic, requiring so many pages of documentation?

This is actually one of the most common misconception about ISO 9001. The new ISO 9001:2015 standard is in draft form (expected to be released next September, 2015), but already there are a number of changes that address such common misconceptions as too much documentation.

ISO 9001:2015 Standard Changes

Now is your chance to hear what changes are coming in the new ISO 9001:2015 standard.  You will learn about the requirement for a quality manual — there is none!  How about quality procedures — None!  quality records — Only to the extent necessary… You define it.  That’s right, ISO 9001:2015 has eliminated many of the hard requirements for documentation and replaced them with the term “documented information”.  The new standard is focused less on documentation and more on performance.

Learn what’s new, what’s been changed, and what’s been eliminated in the coming ISO 9001 Standard.

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An Engineering Company’s Top 10 Secrets to Sustainable Performance Excellence

Warren A. Knoles, PE, AVS

Warren Knoles; Crawford, Murphy & Tilly, Inc.

Tuesday, Oct 21, 2014

The “Top 10 Secrets” cover CMT’s key organizational, operational and continuous improvement elements that have kept its TQM system from becoming a short-lived “flash in the pan” through four CEOs over 20 years.  Though not a one-size-fits-all system, some of its “secrets” may have application in your organization.

Crawford, Murphy & Tilly, Inc. (CMT), a mid-size consulting engineering firm, implemented a comprehensive Total Quality Management (TQM) system within the firm in the mid-1990s, when TQM was a hot item in the engineering consulting business.  Now, some 20 years later, many engineering companies have dropped TQM as a management strategy.  However, CMT continues its quality journey under a TQM approach that has evolved and matured to meet the ongoing challenges of company growth, external competition and delivering excellence in engineering and project delivery.

CMT’s performance excellence and progress on its quality journey was recognized in late 2010 by Illinois’ Lincoln Foundation for Performance Excellence, a Baldrige-patterned quality organization, with a 2010 Lincoln Bronze Award for Commitment to Excellence.

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ASQ Inspection Division and the CQI and CQT Certifications

Joe Wesling is a QA Leader with GE Healthcare

Joe Wesling, GE Healthcare

Tuesday, Oct 21, 2014

Did you ever wonder what the ASQ Inspection Division does?

Or, what exactly are the CQI and CQT Certifications and are they right for you?

Learn first hand what is going on in the world of inspection, test, and auditing methods and techniques and what it means to be a Certified Quality Inspector and a Certified Quality Technician from the Chair-Elect of the ASQ Inspection Division – Joe Wesling.

He will present information on the ASQ Inspection Division and the CQI and CQT Certifications.

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James Canham, VP of Pharmacy Operations, Express Scripts

Tuesday, May 20, 2014

Express Scripts Facility Tour and Presentation

Learn how Express Scripts Holding Co. became the only St. Louis company to crack the top 50 on this year’s Fortune 500 list. The pharmacy benefits manager landed at No. 24 on this year’s list, which ranks the nation’s largest corporations based on revenue.  Express Scripts manages prescription benefits for tens of millions of Americans on behalf of thousands of clients, including health plans and plan sponsors for employers, unions and government organizations throughout the nation.

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Joint Meeting of PMI and ASQ

Brittany HagedornGet the Most from Simulation 6/26

Risk analysis is part of every decision we make. We are constantly faced with uncertainty, ambiguity, and variability. And even though we have unprecedented access to information, we can’t accurately predict the future. This presentation will look at three techniques to help mitigate risk.

Monte Carlo Simulation is a computerized mathematical technique that allows people to account for risk in quantitative analysis and decision making. Monte Carlo simulation furnishes the decision-maker with a range of possible outcomes and the probabilities they will occur for any choice of action.

Discrete Event Simulation (DES) is the process of codifying the behavior of a complex system as an ordered sequence of well-defined events. In this context, an event comprises a specific change in the system’s state at a specific point in time.

System Dynamics is an approach to understanding the behavior of complex systems over time. It deals with internal feedback loops and time delays that affect the behavior of the entire system.

Thursday, June 26, 2014 Joint meeting of the Project Management Institute (PMI) and American Society of Quality (ASQ)

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Robert Martichenko: Lean Leadership

Robert Martichenko

Robert Martichenko, CEO LeanCor

Tuesday, Apr 15, 2014 APICS/ASQ Joint Meeting

Learn all about lean leadership from a leading lean instructor.

Organizations have spent significant time and resources implementing Lean principles in their supply chains and businesses at large. However, the focus on process and Lean tools has left some organizations struggling to see long term sustained results. Join Robert as he discusses the most important part of any Lean initiative, the importance of creating Lean Leaders who understand and focus on the power of people.

Robert will outline the key differences of Lean Leadership and traditional leadership. As well, Robert will show how true sustained results can be achieved by creating problem solving cultures where people are engaged in the business to continuously improve processes across the entire supply chain.

Note: This is a joint meeting with the Association for Operations Management (APICS) and ASQ.

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George Friesen: Lean Transformations at Rug Doctor

George Friesen, Business Practice Leader

George Friesen, Business Practice Leader – Lean Transformations at St. Louis Community College

Tuesday, Mar 18, 2014
Learn how St. Louis Community College’s Center for Business, Industry and Labor (CBIL), a department within the Workforce and Community Development division, has provided lean training and consulting services for RugDoctor’s manufacturing facility in Fenton, Mo.  to transform their work spaces.

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Jim Sealy: Energize Your Communications

Jim Sealey Dale Carnegie Training

Jim Sealy President/CEO Dale Carnegie Training – St. Louis

Tuesday, Mar 18, 2014

The Number One reason that initiatives fail is because people tasked with executing the job aren’t engaged in an appropriate way. 

Communicating with more energy and excitement changes a boring meeting into a dynamic and profitable one. In this workshop, we will learn techniques to inspire and motivate individuals and teams, unleashing the potential of the presenter and breaking out of a stagnant comfort zone to communicate who you really are.
Learning to Energize Your Communications focuses on the most consistent challenge of process improvement programs – involving, engaging, and maintaining enthusiastic employee participation across all levels of the organization.
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Kim Rochetti, What’s Going on at ASQ in 2014

Kim Rochetti

Tuesday, Feb 18, 2014 Favazza
State of ASQ Region 13

 

 

 

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